Terms and Conditions
1.1 We aim to minimize all potential risks and make our website and service(s) completely safe to use. The user, however, is fully responsible for their account and its outcomes.
1.2 In addition to ensuring the general security, we take several measures in order to keep personal user data confidential. In the scenario of an unexpected leak of information, our service will not be held responsible for the consequences.
1.3 The market is always changing and so we respond appropriately to the price changes in our services. This simply means that the pricing mentioned on the price list isn’t fixed and might change, i.e. go lower or get higher as per the market conditions, from time to time.
1.4 Any social network promotion has a write-off ratio. The criteria for our customers and commitments might vary and subject to change based on the user’s case.
1.5 We can begin an additional promotion session, but only once for customers who have purchased the service with the warranty included.
1.6 The warranty does not apply for accounts with over 100,000 subscribers since it becomes impossible to track the subscribers’ accounts being not counted.
1.7 There is no 100% guarantee that each account used for promotion will be having an avatar, description, regular publications, and will remain active on a permanent basis.
1.8 We guarantee that any service that the user selects will be delivered in full, accordingly as it is described.
2.1 During the promotion process of a user account, it must be open to the general public and the concerned login / nickname / address must not be changed. In all other cases, we will not guarantee to provide our services in full.
2.2 It is forbidden to begin many similar jobs / algorithms simultaneously or to use various websites / services for the promotion. In some cases, due to the technical features of the promotion process, it may entail the provision of services not in full. The refund to the user’s personal account on the website will not be provided in such cases.
3.1 Due to the security and service improvement measures, the website may suspend the provision of services from time to time.
4.1 Users can send their queries using the contacts section on the website in scenarios of experiencing technical issues or having questions regarding the operation of the service. Users are assured to receive a response within 24 hours of successfully submitting the query.
5.1 Initiating and executing any order is an irreversible process for any promotion.
5.2 Order cancellation is unavailable for all cases except for cases of experiencing an error. The order will be automatically canceled within 72 hours in case of an error.
5.3 Pedophilia, propagandizing extremism, terrorism, and other content prohibited by the US law must not be placed on the social network profile(s) undergoing promotion. In such a case, we have the full right to refuse to provide our services.
5.4 An active user account is one that has used our services at least once in the past 6 months. We provide a warranty for promotional services only to active users.
5.5 Warranty terms and conditions vary from product to product. Users can check the detailed page of a product to get complete info about the concerned product.
6.1 Refund i.e. withdrawal of money from the website is available only in the case of service termination.
Account Suspension and Blocking of User Accounts
7.1 Violation of rules entails permanent suspension and blocking of a user account, negating all possibility of a refund. This includes, but is not limited to, an attempt to hack the website, to deceive the service administration, communicate with the service in a way recognized as offensive, unfair, or illegal.
SMM service, s.r.o.
741 01 Novy Jicin
+420 608 305 608